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hOmeHua - Provide a comfortable and healthy product experience for every family
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All hOmeHua products are backed by a 24 month warranty. We're committed to creating great products backed by friendly, responsive service to delight our loyal customers around the world
If you should need any help and further in formation about our Product ,You can contact us directly through homehua@hotmail.com , and provide the order number
Thank you for choosing hOmehua products, We hope our product has provided you a satisfactory shopping experience.
During the transportation of large products, the product may be damaged due to violent transportation. If the product is damaged, you can provide the following information to contact our professional customer service team for handling （This is the information picture needed for the company's return and exchange process)
1. Take pictures of product damage
2. Take pictures of the entire outer package of the Fedex tracking number (with Fedex label sheet - outer box picture )
3. Take a picture of Fedex tracking number (Fedex tracking number picture - Fedex label to confirm that it is the product shipped by Fedex）
4. Send the above pictures and order number to homehuashopify@outlook.com，The customer service team will solve the problem for you
Thank you for your understanding and cooperation
Wish you all the best
Thanks again for your understanding
Yours Sincerely ， hOmeHua service support
To start a return, you can contact us at homehua@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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